FAQ

What payment methods are available?

  • You can select your preferred payment method during checkout.
  • We accept secure payment by credit cards (VISA, Mastercard, American Express) and PayPal for European and international customers.

    What are the shipping terms?

    • Shipping with tracking is free for USA and Canada. Additional charges may apply for orders to Europe.
    • Orders for USA take 7 to 10 days.
    • Orders are processed within 48 hours. For the Maritime provinces, orders take 20 to 25 business days to be delivered to you. Delivery times for other provinces are 15 to 20 days.

    How can I track the delivery of my order?

    • Once you have received the confirmation email, our order preparation time is 1-3 days, after which your package will be sent and you will receive a second email with the tracking link.

      If I don't like the product, can I return it?

      • As your satisfaction is important to us, our policy covers a period of up to 30 days after the date of your order. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
      • For more details please see our Return Policy .

        How do Piggy™ and Bunny™ talk?

        • Equipped with a microphone, Piggy™ and Bunny™ listen to the sounds made by a pet or a human and repeat them.

          Does Piggy™ and Bunny™ need batteries?

          • No, the toy is equipped with an internal battery. Just charge it with the USB cable provided.

            Does Piggy™ and Bunny™ move?

            • The toy bounces and moves to encourage your pet to follow it.

              Does Piggy™ and Bunny™ have any visible plastic parts that can be torn off and accidentally swallowed by the pets?

              • The toy has no visible plastic parts. The plush toy is designed with beautiful embroidery.
              • An older version that is no longer available had plastic eyes.

                Is Piggy™ and Bunny™ 's plush outer washable?

                • Yes, open the zipper on the back of the plush and remove the motor. Follow the care instructions for washing.